Faq

Faq

 

 

  1. How can I check available sizes and colours?
  2. How can I pay my purchase?
  3. How do I do if I can’t remember my password?
  4. How long do I have to wait to receive my order?
  5. Do your prices include VAT?
  6. How do I find an item on your site?
  7. Who can I ask to for faulty pieces?
  8. Do you offer special discount or free shipping over a certain amount?
  9. Is Monnalisa Dreams buying secure?
  10. Why I don’t see an item’s photo?
  11. Which courier do you deliver with?
  12. How much does it cost to ship to……

 


 

  • How can I check available sizes and colours?
    Once you have keyed the code number of the requested item its photo will appear.
    Clicking on it you will see available colours
    Clicking on the colour you like you will see available sizes
    Clicking on the size like you will see the price. Size Guide.
  • How can I pay my purchase?
    You can pay your selected items in the following ways:

       

    • With credit card: Visa, Visa Electron, Master Card, American Express
      credit card
    •  

    • With money transfer/SWIF.
      Make Payable To:
      Monnalisa SpA
      via Madame Curie,7
      52100 Arezzo Italy

      Banking Coordinates:

      Banca di Credito Cooperativo di Anghiari
      ABI 08345
      CAB 14100
      CIN Y
      C/C 50181

      International Money Transfer::
      SWIFT ICRAIT3F9L0
      C/C 000000050181
      IBAN: IT09Y0834514100000000050181

      Motive:
      Monnalisadreams

      Please, be informed that in order to ship you your order we need to receive by fax or mail a receipt of your payment
    •  

    • With Pay Pal
      paypal
  •  

  • How do I do if I can’t remember my password?
    • Select My Account at the top of the Monnalisadreams homepage
    • Click on password forgotten, imputing your e-mail address
    • we will send you your password by mail
  • How long do I have to wait to receive my order?
    Orders are processed within the two following working days and then UPS courier will delivery them within the following 48 hours
  • Do your prices include VAT?
    The prices you see in our shop on line are VAT inclusive
  • How do I find an item on your site?
    You can search for items on MonnalisaDreams in the following ways:
    • Select a season/collection from the homepage navigation bar by clicking on it, then select a line/collection and finally chose your item by clicking on it. Its photo will appear. You can chose colour and size and check the price
    • At the top right of the home page there’s a searching area; key in style code number and press enter. A photo of the requested item will appear. You can chose colour, size and check the relative price.
  • Who can I ask to for faulty pieces?
    f you receive some faulty pieces we are happy to accept them back. Check how to do it in our Returns & Exchanges section or ask to our Customer Service:
    by Phone: +39 0575 9850677 or Contact US by email
  • Do you offer special discount or free shipping over a certain amount?
    No we do not
  • Is Monnalisa Dreams buying secure?
    Definitely Yes
    • Your personal information and CC data are all encrypted with Verisign Secured
    • Your CC are cleared by BankPassWeb, manned by Seceti, one of the major Italian companies specializing in outsourcing services for payment systems and forms an integral part of the ICBPI Group.
      bankpassweb
    • Your Money Transfer/SWIFT hare cleared by BancaEtruria, the 25th Italian Bank with over 100 years of history.
      BancaEtruria
  •  

  • Why I don’t see an item’s photo?
    If keying in a style code the system gives you the message “There is no product that matches the search criteria” it means that the requested item is sold out.
    If the system gives you the message “Image not available” it means that the item’s photo is not available but you can still buy that item.
  • Which courier do you deliver with?
    We are glad to attend our customer all over the world shipping their orders with UPS courier
    If the system gives you the message “Image not available” it means that the item’s photo is not available but you can still buy that item.
  • How much does it cost to ship to……
    Monnalisa gives you the lower shipping cost ever. Hovewer the shipping cost depends on your Country, Number of Items and their own Weigth.
    You can see this cost only at checkout

 

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