The will to improve internal processes, the unceasing search for customer satisfaction, the guarantee to safeguard work, have brought us to introduce the system of Integrated management of quality and social responsibility, in accordance with the requisites of the ISO 9001 and SA 8000 norms. Aspects such as competence of people, innovative capacity and relationships have growing relevance for enterprises. These intangible resources acquire even more value for a company such as Monnalisa, for which creativity, reliability and the partnership with clients and suppliers are the main factors of its success, as well as also caring for the local community.
Monnalisa SpA has the aim of contributing to the development of a sustainability culture and to raise the awareness of the stake holders on spreading the social welfare of the company.
What drives Monnalisa’s activity is to maintain, and if possible to improve, the quality standards of the products manufactured and offered on the market to guarantee the certainty of the stakeholder of finding a reliable, incisive and dynamic partner.
Monnalisa SpA undertakes to conform to all the principles contained in the ISO 9001: 2008 norm and to the requisites contemplated by the SA8000: 2008 norm (child and slave labour, health and workplace safety, freedom of association and the right to collective bargaining, discrimination, disciplinary procedures, working hours and salary criteria). Monnalisa undertakes to respect the applicable national laws, the laws in force and the other requisites signed by the Company and the International norms of reference listed in the SA8000 Norm and their interpretation.
Obtaining the ISO 9001 quality system, the RSI SA8000 system and of the environmental management system ISO 14001 certifications requires tenacity, resources, capacity to question work procedures, a commitment that only few clothing companies have been able to face up till today. We have obtained the certifications, proof our will to improve ourselves, to offer a more efficient service/product, appropriate for the needs of our clients and of those who will want to meet us every day.
ISO 9001 SA8000 and ISO14001 Certification
To obtain the ISO 9001 quality system certification, the SA8000 of the CSR system and ISO 14001 requires tenacity, resources, the will to re-examine and re-define work procedures, it is an undertaking that only a few garment companies have been able to tackle. We have obtained the certifications, which are proof of the will to improve, to offer each day, a more efficient service / product, appropriate for the requirements of our clients and of those who wish to learn about us.
This is a reference regulation for the management and certification of a company quality system, issued by the International Organization for Standardization.
It places the client and his full satisfaction, at the centre of the execution of a management system; the vision of a company as a series of procedures, which are tightly related and aimed at supplying products/services that comply constantly with the requisites defined for them, along with the importance of a continuous improvement in performances.
To manage quality means to manage efficacy and efficiency of ones processes through:
- knowledge, the management and monitoring of the processes;
Gestire la qualità significa gestire l'efficacia e l'efficienza dei propri processi attraverso:
- the capacity to involve human resources;
- the importance of the company’s Higher Management.
Through the measurement of results deriving from the processes and the comparison with the defined aims, improvements are proposed and carried out, both in the optimization of the resources used for the processes, and in the capacity to supply a product that better satisfies the client.
The norm represents the first international standard applied to CSR; its application is on a voluntary basis, it entails the respect of a series of minimum requirements, in terms of human and social rights, the conformity to which undergoes a third party evaluation, this means that it is the object of evaluation by an independent external organism, accredited for the issue of the related certification.
The SA8000 norm proposes the expression of the requisites that must be respected in the work place, concerning workers’ rights, working conditions and the management system. The regulatory elements of the standard are based on the national Law, the International Laws on Human Rights and the ILO agreements.
The SA8000 certified company proves that it operates by respecting human rights, without using under-age workers nor forced labour, that it guarantees the conditions for the protection of the health and safety of workers and to acknowledges their rights, while abstaining from discriminatory behaviour, guaranteeing work hours, salary levels and eventual regular disciplinary procedures, while respecting the right to collective negotiation of contracts and freedom of association.
The acronym ISO 14001 identifies a standard of environmental management (EMS ) that defines the requirements of an " environmental management system " , the voluntary choice of the company that decides to establish / implement / maintain active / improve their own environmental management system . Goes to show that the organization has certified an appropriate management system to monitor the environmental impacts of its activities , and will seek systematically to improve in a consistent, effective and above all sustainable.
Corporate Social Responsibility
Aiming at establishing an organized dialogue system with its stakeholders, Monnalisa has brought forth actions to involve the several interest bearers. Here below are the actions carried out in terms of CSR:
- -Actions aimed at employees: investment in training and training practices; internal information on CSR matters; setting up the Ethics Committee as the internal body in charge of implementing the SA8000 management system.
- -Actions aimed at customers: customer satisfaction surveys and measuring the brand value; focus groups with customers; art competitions aimed at inspiring children creativity; improvement in the quality of service offered to customers (reliability in deliveries, after-sales assistance, re-stocking, returns, exchanging items); assistance in visual merchandising; designing exhibition spaces; e-commerce service.
- -Actions aimed at suppliers:audits at supplier premises (both in Italy and abroad) to check conformity to CSR standards; supplier involvement in developing collections; focus groups.
- -Actions aimed at the territory and the local community: collaborating with the universities (traineeships and experiences); round tables with local institutions; local projects on CSR.
- -Actions aimed at the environment: building photovoltaic plants, taking part in the LIFE GATE Progetto Impatto Zero (Zero Impact project) to reduce and compensate CO2 emissions.
You may send messages / complaints to the certifying body firstname.lastname@example.org or to email@example.com (fax: 051/6389926) of the sai crediting body :saas,220 East 23rd Street, Suite 605, New York 10010, USA (email: firstname.lastname@example.org fax +212-684-1515).
Monnalisa environmental policy
Monnalisa’s aim to obtain the environmental certification complying with UNI EN ISO 14001.
The logic behind the EMS is oriented at informing and involving all in-house and external stakeholders, on the importance of identifying, monitoring and reducing environmental impact of all operations.
Here below environmental policy shared with all stakeholders:
Monnalisa environmental policy
Saving world's forests
Aiming to reduce to the minimum the environmental impact of its activities, Monnalisa Spa has decided to implement a “green-policy”, both using natural and eco-friendly materials and trying to make its clients and consumers more conscious on this issue.
According to such policy, Hitch-Hiker, Monnalisa shopping bags are made of certificated paper, which respects the strict standard of the Forest Stewardship Council.
FSC is an international independent and no-profit organization, which aggregates environmentalist and social activists, indigenous communities, landed gentry and scientists, that work together to improve the quality of forests’ management all over the world.
FSC-Italy represents the International Forest Stewardship Council in Italy and operates in harmony with its mission and targets. FSC Certification only marks wooden-products and derivates coming from controlled and responsibly-managed forests.
Monnalisa decision to use FSC-certificated materials is a practical way to contribute to the protection of our planet, its forests and its biodiversity, and at the same time to help the population and the workers engaged. Hitch-hiker brand, in particular, combined high-creative products with sustainable green practices.
Cos’è il Forest Stewardship Council (FSC)? Scarica l'allegato per saperne di più:
The Photovoltaic Plant
In the first months of 2008, the installation of a photovoltaic system was started; the plant has 138 units for a total power of 49.68 Kwp.
Even if the system does not guarantee full energy autonomy to the company, it represents a notable step forward towards the protection of the environment and its resources, by contributing to lower CO2 emissions. Thanks to the photovoltaic system, in 2009 the company produced 4,497 Kw/h monthly, which is 26.68% of the average monthly needs (an average of the last 3 years). According to the estimated average production, during the testing phase, the system should have covered 28.47% of the monthly needs; the slightly lower result has been caused by a lower amount of solar irradiation than expected.
SUPPLIERS CODE OF ETHICAL CONDUCT
Monnalisa engages itself to:
- A quality fashion product with a strong identity, together with a flexible, reliable and personalized service.
- A work environment that is challenging and dynamic while being respectful of the rights and dignity of people.
- A correct and responsible conduct in all our operations.
- A profitable and sustainable relationship with our suppliers, clients and partners.
- Respect for the environment and care of our territory
In accordance with the values of our Company, we expect the same commitment from all our producers.
It is therefore necessary to respect the following minimum standards:
Child labour cannot be used, therefore the supplier undertakes not to employ minors and, in any case not to use them neither directly nor indirectly. Only workers older than 15 or above the age for mandatory schooling can be employed. The children who will be removed from work, must be guaranteed adequate economic assistance and educational opportunities.
Forced or Compulsory Labour
The supplier does not support, nor does he favour, nor does he use, directly or indirectly, forced or compulsory labour. He does not require that his personnel consign to him cash deposits or identity documents at the moment of stipulation of work contracts; he does not support or make use of human trafficking, neither directly nor indirectly, through entities that furnish work to the company.
Duress and Harassment
The supplier assures a respectful and decent treatment to his personnel; the use of physical punishment, mental or physical coercion, verbal or sexual abuse, brutal or rigid behaviour will not be used nor tolerated.
Freedom of Association and the right to collective bargaining
The Supplier ensures the respect of the choices carried out by employees concerning the right of association, union representation and collective bargaining and manages the relationship with its employees in respect of the National Collective Contract of the sector of affiliation if this exists. Non-discrimination towards eventual representatives of the employees is guaranteed.
Workplace discrimination is not acceptable. The supplier guarantees equal opportunity and treatment irrespective or race, colour, sex, religion, political opinion, nationality, social origin or other characteristics. To respect the Person and the principles of Privacy, he does not interfere in the choices or the opinions of his employees.
The eventual use of disciplinary practices will be conducted in accordance with what is contemplated in the National Collective Contract of reference and, in any case, with respect for the physical, mental, emotional and moral integrity of the worker.
Working hours must be in conformity with what is foreseen by the Law and by the applicable work contract. If it is not so contemplated by the Law, working hours must not exceed 48 weekly plus 12 hours of overtime.
Overtime work must be voluntary and cannot be required habitually and it must be compensated by a supplement to normal pay. Furthermore, excepting extraordinary circumstances, the employees will have the right to at least one day of rest every seven days of work.
Salary paid by the suppliers to their employees, are in conformity with the minimum contractual pay foreseen in the pay scales of the Collective Contract of reference. No deduction from pay or salary can be made for disciplinary reasons.
Working conditions must be decent. The supplier guarantees a hygienic and healthy work place, by promoting the best conditions of health and safety, while keeping in mind the latest know how and the specific risks of the sector.
In manufacturing activities, one must minimize the adverse effects on the environment and on natural resources, while preserving, at the same time, the health and safety of the final consumer while respecting the applicable laws and regulations on the environment.
Monnalisa does not produce nor imports chemical substances (as such or as components of a preparation or of an article). However, as a user of these substances, it is interested in receiving and needs to receive information, from its suppliers, so that the materials manipulated by Monnalisa are:
-in conformity with the requirements of the REACH regulation, (acronym of Registration, Evaluation, Authorization and Restriction of Chemicals) of the EU on chemical substances, their safekeeping and control as well as their use in safe conditions.
-they do not contain any of the S.V.H.C.(Substance of Very High Concern) substances or, if present, in a quantity that is less than 0,1% (w.w.)
HANDLING OF CONFIDENTIAL INFORMATION
The supplier undertakes not to divulge to any person, enterprise or company, and will assure that its employees do not divulge to the said third parties, whether directly or indirectly the technical know-how or other confidential information – including, for example but not limited to, all data, designs, projects, sketches, specifications, samples, models used for the manufacture of the products – which they may acquire in relation to the execution of the present contract.
At the expiry, resolution or withdrawal from the present contract, the supplier must immediately return to Monnalisa, without keeping any copies, all documents, designs, projects, models or prototypes, or other supports containing specific information concerning the functional or construction characteristics of productions, which they received for the execution of the present contract. For the completion of this obligation, the supplier undertakes to assure that all his employees, suppliers and collaborators also return these materials.
The supplier commits to respect all applicable Laws and regulations, including those relative to production, price determination, sales and distribution of goods, including also codes, rules and national regulations or local ones, the treaties and the pertinent voluntary standards of the sector.
CONTROL AND VERIFICATION
The Supplier undertakes to accept second party audits (on behalf of Monnalsia SpA) and show the auditors any document needed to demonstrate the conformity with the requirements of Standard SA8000 and of this code of conduct.
Monnalisa reserves the right to terminate all business with suppliers who violate seriously or deliberately the Suppliers’ Code of Conduct or who make use of sub-contractors who violate seriously or deliberately the code.
The terms of this Suppliers’ Code of Conduct are an integral part of the commercial agreements which must be respected by the Supplier
The supplier declares that he has read and understood the Code of Conduct, he engages himself to adopt positive actions for the implementation of the Code of Conduct; he engages himself to respect the code towards all the employees and workers, through clear verbal information and by displaying the text in places that are visible and easily accessible to all.
 By child labor we intend the work carried out by a person of less than 15 years of age (or 14 if local Law contemplates it) or, if having an age that is higher than local legal age for work, or, of the age in which mandatory schooling is completed.
 This regulation concerns the registration, evaluation, authorization and restriction of chemical substances, with the aim of protecting human health and the environment from the risks that may derive from the use of chemical substances, as such or, as components of a blend or of an item.