Shipping cost 5 € worldwide. Free for orders over 300 €. Free returns!

Extra 20% discount on SS2018 collection. Code: LAST20

Shipping cost 5 € worldwide. Free for orders over 300 €. Free returns!

Extra 20% discount on SS2018 collection. Code: LAST20

Terms and Conditions

    1. GENERAL
      1. MONNALISA S.p.A. (hereinafter MONNALISA or Seller) markets childrenswear.
        MONNALISA has created an online sales network on , governed by these General Terms and Conditions of Sale.
      2. The applicable Terms and Conditions of Sale to all orders placed on , the company website, are the ones in force at the time of purchase; however, MONNALISA may amend them whenever it deems it necessary to do so.
      3. Before carrying out the order the Customer will be asked to confirm comprehension and acceptance of the Terms and Conditions of Sale in force at the time in which the order is sent, should the customer refuse to do so, it will not be possible to place the order on the MONNALISA website. Whoever should decide to surf the company website will be considered, in virtue of having used the site, as having accepted the MONNALISA Privacy Policy conditions, which are an integral part of these Terms and Conditions of Sale. (privacy policy)
      1. Only consumers that purchase for reasons other than re-selling may do so, on ; It is strictly forbidden to resell items bought on
      2. Orders may be placed only by consumers who: (a) are at least 18 years old, (b) are legally capable of entering into binding contracts. If you are under the age of 18 and are not legally capable of entering a binding contract, a parent or legal guardian will carry out the order and accept our Terms and Conditions of Sale posted on Any order made in violation of this provision shall be null.
    3. ITEMS
      1. Each item is shown in a photograph and comes with an “item description “ indicating: a) a brief description, b) available colours and sizes, c) price, d) general description, e) other information, f) reviews.
      2. The general description is short and indicates some characteristics of the product. The language used may be creative and not directly referable to the item. Composition of fabrics and materials is on the labels attached to each product sold.
      3. Colours and sizes are listed only for descriptive purposes; in particular, the colours displayed may not reflect the actual colours of the products as this depends on various factors, among which your computer’s colour display, the difficulty due to the fabric’s composition, etc.
      4. Although MONNALISA makes an effort to post photos of the items as faithful to the original as possible, some differences between images and products may occur, mainly due to technical causes such as the internet browser and the monitor used.
      1. If you wish to order on , the order will be processed as follows.

        a) Product Selection

        b) Order confirmation
        Before proceeding with the purchase by sending the order form, the customer will be asked to read these Terms and Conditions of Sale very carefully, to print a copy, save it or make a copy of it for personal use.
        Before proceeding the Customer is required to check all details very carefully, including and not limited to the details of each purchase made.

        c) Personal Data
        When defining the order, the customer will be asked to provide all personal data including shipping address, tax code and billing details. The Customer guarantees that all personal data provided is real and exact.

        d) Acceptance of Terms and Conditions of Sale and Privacy Policy
        Please check your order carefully and if necessary carry out any change you wish to make, after that you will be asked to confirm that you accept the legally binding Terms and Conditions of Sale and the Privacy Policy in the website in full. After you express your acceptance you may proceed with the purchase by clicking on “confirm” as indicated in the web site.

        e) Payment
        The Customer may choose one of the following payments:
        1. Credit card;
        2. Pay Pal;
        3. Bank transfer;
        4. Cash on delivery
        If you choose to pay by credit card, all the financial information (card number, expiry date, CVV) shall be forwarded to Banca Sella or other banking institution which offers online payment services, in encrypted form. This information will only be used by Seller to complete purchase process and to issue any refund in compliance with the returns and cancellation policy procedures.

        If you choose to pay by PayPal, you should follow all instructions indicated in the PayPal website.

        If you choose to pay by bank transfer, the bank transfer will be made by Customer to the bank whose details are given in the payment section of the website. Proof of payment is the date in which the amount transferred has been credited to the Seller’s account. The Seller reserves the right to accept a copy of transfer statement sent by e-mail to, as proof of payment. If the crediting is not completed within 10 days from the order confirmation, the system will proceed with the cancellation.

        If you choose to pay cash on delivery, you will pay cash for the total due for the order made when you receive the package. If you fail to pay for the goods, the package will not be delivered to you. This payment, (cash on delivery) foresees an extra expense indicated in the website under the payments section.

        The order form will be saved in the MONNALISA data bank for the period necessary to process the orders and according to the terms indicated by the law.

        f) Acceptance of Order
        The Seller reserves the right to refuse the order if the Customer has not fulfilled purchase procedures appropriately, has not accepted the General Terms and Conditions of Sale, has not given the information required for shipment and invoicing and if the payment has not been completed , i.e. if the Customer has chosen to pay by Credit Card, and the bank does not give authorisation to debit the Customer’s Credit Card; if the selected payment is by bank transfer, that the amount is not credited to the Seller’s account within (3) working days from the date of order confirmation; if the selected payment is by Pay Pal, when the amount due is not credited to the Seller’s account.

        The total amount includes the cost of items plus shipping expenses, which depend on the shipping means chosen by the Customer and/or made available in the website.

        When the chosen payment is “Cash on delivery” the goods are sent before receiving payment. If the end consumer should not accept the cash on delivery twice in a row, any future order from the same person will be refused. The order may be refused by the Seller if outstanding disputes between Seller and Customer exist and for any other legitimate reason.

        All expenses for customs and taxes due to country of destination are not included.

        g) Product Availability
        Should the items displayed for sale no longer be available or be sold out at the time of the last access, or no longer be available when the order is confirmed; the Seller will immediately inform the Customer. If the order has been confirmed and the price paid, the Seller will refund the Customer the amount paid.

        h) Order Confirmation
        When the Customer sends the Order Confirmation electronically to the Seller, the purchase is considered as confirmed and the General Terms and Conditions of Sale are considered as accepted.
        The Order Confirmation will be saved in the Seller’s data bank for the period necessary to process the orders and according to the terms indicated by the law.

        i) Order Receipt Notice and Order Confirmation
        The sale is considered completed when the Customer receives confirmation from the Seller that the order has been accepted, after checking product availability and payment made.
        When order is confirmed MONNALISA shall send an email to the Customer with a link to the details of Terms and Conditions , information regarding the essential features of the purchased items, the price, the information concerning the right to return the goods or not, the address where complaints may be sent and the existing commercial guarantees. The Client must immediately verify the contents of this communication and immediately inform the Seller of any errors or omissions.The order receipt notice will contain the reference number of the order assigned by MONNALISA. When received, the Client must keep the reference number of the order for any inquiries on the same.
        The Client expressly consents that the information discussed in this article be furnished via e-mail and not by other media.

    5. SAFETY
      1. MONNALISA undertakes to protect the personal information of the Client for the entire on-line sales procedure. It is however impossible to guarantee the safety and integrity of data transmitted to the Website therefore the Seller cannot be considered responsible for damages deriving from the use of the Internet, as in the event of hacking (illicit intrusion into IT systems).
      1. The Customer has the right to cancel the contract, without giving any reasons, within 14 (fourteen) days. The cancellation period expires after 14 days from the day in which the Customer or a third party, who is not the carrier or the designated Customer, has acquired the physical possession of the goods.
      2. To exercise the right of cancellation, the Customer must inform MONNALISA of his/her decision to cancel this contract by means of an explicit declaration via e-mail to , or by filling and (sending the cancellation form.)
      3. If the customer choose this option, the Seller will send without delay a confirmation of receipt of the return request by email, along with all the instructions on how to proceed.
      4. So as to respect the cancellation period, it is sufficient for the Customer to send the communication concerning the cancellation before the expiry of the cancellation period.
      5. If the Client cancels this contract, all payments made to MONNALISA for this contract, will be reimbursed without undue delay and, in any case within 14 days from the date in which MONNALISA receives the cancellation notice. Said refund will be carried out by using a Credit Card, PayPal or Bank transfer. The refund will be made on the basis of the payment method chosen by the Customer. In any case, the Customer will not incur any additional costs as a consequence of said reimbursement.
        IMPORTANT: For orders outside the European Union
        If the order has been delivered to a country outside the European Union, customs fees and taxes will not be reimbursed by Monnalisa but will be deducted from the credit or reimbursement. The same applies to orders from countries where customs fees and taxes are included in the item price.
      6. The refund can be suspended until receipt of the goods or until proof of re-shipment of the goods is furnished by the Client, if this happens before.
      7. The Customer must ship the goods or deliver them to MONNALISA, without undue delays and, in any case, within 14 days from the date in which she/he has communicated the cancellation from this contract. The term is considered as respected if the Customer ships the goods before the expiry of the 14-day period.
      8. The right to cancellation is deemed as having been correctly exercised when the following conditions have been met:

        a) Sending an e-mail or the cancellation form as indicated above;

        b) The products must be unused and un-damaged.

      9. The returned goods will be subjected to quality control.
      10. The products must be returned with the original labels and tags as originally affixed to them and in perfect condition, new, unused and in their original packaging. The Customer will be responsible for any lower value of the goods caused by handling that differs from what is necessary to establish the nature and characteristics of the goods.
      1. * Shipping cost - € 5. Free for orders over € 300.
        The delivery days are to be considered from the moment the order leaves our warehouse:
        - Europe – European Union –2-6 working days according to the destination
        - Europe – Extra European Union –2-4 working days
        - USA and Canada: 1-3 working days
        - Federazione Russa: 2-3 working days (DHL) / 10-20 days (EMS Russian Post)
        - Asia e Medio Oriente: 2-6 working days
        - Argentina and Mexico: 2-5 working days
        - Africa: 2-4 working days
      2. * In case of products "available in boutiques", the shipment may be subjected to a few days of delay due to the management of the goods at peripheral warehouses.
      3. MONNALISA will do its best to guarantee delivery by courier within the delivery time specified in the order confirmation, but is not responsible for any delays due to customs operations and controls, or for reasons of force majeure beyond its control.
      4. Monnalisa may use DHL or UPS, except for the Russian Federation, for the items destined to this country, the customer can choose to use SDA / EMS or DHL.
      5. In the order confirmation the customer expressly accepts the delivery terms provided at art. 54 Consumer Code.
      6. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities. 
      7. The price of the items ordered with Monnalisa and shipped out of teh European Union do not include taxes, customs and import duties which will vary depending on the country in which the parcel is being delivered. You may be required to pay customs / import duties when you accept delivery of the items from your courier. Should you refuse to accept delivery of the items you have purchased, the courier may return the items back to Monnalisa.
      8. In the event this may happen, Monnalisa may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you before the parcel was refused. In these events Monnalisa will recover these costs from you by deducting the relevant amount from any refund owed to you.
      1. Following the processing of the order, MONNALISA will issue an invoice that will be delivered together with the products.
      1. The Customer must verify the correspondence of the Product received compared to the order made. In the event that the Customer should notice that the product does not match the order, she/he must contact MONNALISA with the instructions given in art 6 and attend to the return of the item.
      2. In this case the provisions in art. 6 will be applicable as they are compatible with the procedure.
      3. The sale of the products, for what concerns defective products, is subject to the legal guarantees contemplated by article 129 and subsequent of the Consumer Code. If there should be a a defect of conformity, the Client has the right, at his choice, to the repair or substitution of the defective product by the Seller without extra costs, except where the requested solution is impossible or excessively expensive with respect to the other. However, if the substitution or repair is impossible, the consumer has the right to a reduction in the price or to receive an amount equal to the value of the product, against the right to return the defective product to the Seller.
      4. The legal guarantee has a validity of two years from the delivery of the goods and must be requested by the consumer within two months from finding of the defect.
      5. The Seller, having verified the defect, must carry out the repair or the substitution of the product within an appropriate time from the request and without charging the costs to the consumer. For complaints we refer to the procedures indicated in art. 13 of the Consumer Code.

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